Another Work Question using YOU as a customer panel

Alex · 11-01-2010, 02:17 PM

As a banking customer, how strongly would you react if, rather than charging a flat fee for Online Bill Pay, you were instead charged the cost of the stamp IF (and only IF) the payment had to go out in the mail (most Online Bill Payments are fulfilled electronically but a not-insignificant percentage of the time your bank has to print and mail a paper check).

Gemini Cricket · 11-01-2010, 02:22 PM

My current Online Bill Pay service is free.
But if I was charged for it and they wanted to do the stamp charge instead, I'd be okay. My bills are few. It would actually be less than what some banks charge for the service.

katiesue · 11-01-2010, 02:29 PM

I agree with GC. Mine is also free but I think only one of the checks I send goes out as a paper check, HOA dues, and I'd have no problem if the cost was the stamp cost. I'd still use it as it's still easier for me that writing and posting an actual check.

Ghoulish Delight · 11-01-2010, 02:36 PM

What they said

DreadPirateRoberts · 11-01-2010, 02:53 PM

What he said

alphabassettgrrl · 11-01-2010, 04:03 PM

I don't know. The bill-pay we use now is free, and I'd be surprised if they send many paper checks on our behalf.

I think my first reaction if they started charging for the service would be to stop using it and send the checks myself. I might suck it up later and go back, and pay for it, but initially I'd not pay.

BarTopDancer · 11-01-2010, 06:08 PM

Quote:

Originally Posted by Ghoulish Delight

What they said

This.

I'm about to run out of paper checks and when I do I'll switch my rent over to electronic pay. As it is the only checks I write are for rent. I'd rather pay for the stamp versus paying for another book of checks and buying stamps and mailing the check myself.

€uroMeinke · 11-01-2010, 07:23 PM

If it's just the cost of the stamp, that would be fine, though I would be suspicious that this was a foot in the door to get people use to paying a "transaction fee" leading to the slippery slope of bank making money by sending paper checks as a "service" discouraging them from pushing the use of electronic transactions which would not get the additional service fee.

Kevy Baby · 11-01-2010, 07:35 PM

I agree with Ghoulish Delight, but disagree with DreadPirateRoberts

BarTopDancer · 11-01-2010, 07:41 PM

My payment area shows me what businesses I set up require paper checks.

There's always the option to pay the company directly. Though the one company that requires a physical check also charges $2.50 to pay it through their website.

11-01-2010, 02:17 PM	#1
Alex . Join Date: Feb 2005 Posts: 13,354	Another Work Question using YOU as a customer panel As a banking customer, how strongly would you react if, rather than charging a flat fee for Online Bill Pay, you were instead charged the cost of the stamp IF (and only IF) the payment had to go out in the mail (most Online Bill Payments are fulfilled electronically but a not-insignificant percentage of the time your bank has to print and mail a paper check).
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11-01-2010, 02:22 PM	#2
Gemini Cricket ... Join Date: Jan 2005 Posts: 13,244	My current Online Bill Pay service is free. But if I was charged for it and they wanted to do the stamp charge instead, I'd be okay. My bills are few. It would actually be less than what some banks charge for the service.
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11-01-2010, 02:29 PM	#3
katiesue Senior Member Join Date: Apr 2005 Location: San Diego Posts: 4,678	I agree with GC. Mine is also free but I think only one of the checks I send goes out as a paper check, HOA dues, and I'd have no problem if the cost was the stamp cost. I'd still use it as it's still easier for me that writing and posting an actual check. __________________ My life is so exciting I can hardly stand it.
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11-01-2010, 02:36 PM	#4
Ghoulish Delight I Floop the Pig Join Date: Jan 2005 Location: Alternative Swankstyle Posts: 19,348	What they said __________________ 'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.' -TJ
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11-01-2010, 02:53 PM	#5
DreadPirateRoberts Senior Member Join Date: Mar 2006 Posts: 2,483	What he said
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11-01-2010, 04:03 PM	#6
alphabassettgrrl Senior Member Join Date: Jan 2005 Posts: 4,978	I don't know. The bill-pay we use now is free, and I'd be surprised if they send many paper checks on our behalf. I think my first reaction if they started charging for the service would be to stop using it and send the checks myself. I might suck it up later and go back, and pay for it, but initially I'd not pay. __________________ Why cycling? Anything [sport] that had to do with a ball, I wasn't very good at. -Lance Armstrong
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11-01-2010, 07:23 PM	#8
€uroMeinke L'Hédoniste Join Date: Jan 2005 Location: A.S.C.O.T. Posts: 8,671	If it's just the cost of the stamp, that would be fine, though I would be suspicious that this was a foot in the door to get people use to paying a "transaction fee" leading to the slippery slope of bank making money by sending paper checks as a "service" discouraging them from pushing the use of electronic transactions which would not get the additional service fee. __________________ I would believe only in a God that knows how to Dance. Friedrich Nietzsche
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11-01-2010, 07:35 PM	#9
Kevy Baby Chowder Head Join Date: Jan 2005 Location: Yes Posts: 18,500	I agree with Ghoulish Delight, but disagree with DreadPirateRoberts __________________ The thing about quotes on the internet is that you cannot verify their validity. - Abraham Lincoln
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11-01-2010, 07:41 PM	#10
BarTopDancer Prepping... Join Date: Jan 2005 Location: Here, there, everywhere Posts: 11,405	My payment area shows me what businesses I set up require paper checks. There's always the option to pay the company directly. Though the one company that requires a physical check also charges $2.50 to pay it through their website. __________________ Spork is the new MacGyver Postcards From My Edge
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