This is a Family Hotel.....
 

So, a friend of mine went to stay at the Grand Cal over the weekend. It was a celebratory event for him and his partner for the anniversary. The reservation was for a room with one king bed with a Downtown Disney view. He arrived at the hotel and discovered his room had 2 queens. He went to the front desk to see if he could get this changed.

He explained to the CM that it was their anniversary they were celebrating. The CM did a double take at the 2 men standing there. He then checked and said that there no Kings available. My friend said that that was what he had reserved and surely there must be something they could do. The CM replied. "well, this is a FAMILY hotel and most people want 2 queen beds". My friend replied "are you saying that because we don't fit your demographic we're not welcome in your hotel?"

Not the smartest thing for a CM to say and he certainly said it to the wrong person. My friend got 1/2 of his room comped, but I doubt he'll ever go back there.

WOOHOO!!

I think the statement was meant to imply more than two in a room, not a gender-specific one. Poorly thought out, perhaps inappropriate and hurtful, but I wouldn't even rank this up there with the time a monorail CM called PurpleDove a "wheelchair".

That part's always tricky when booking a room for a gay couple. Sometimes you have to be discreet and hide your partner or you just act natural and then sometimes people think you're trying to make some sort of statement. It's a very awkward thing to go through sometimes.
I'm glad they got half of his room comped.

I think he should go back again. Heck, if they pull the same sh!t, get the room comped again.
:)

It wasn't more than two in the room. It was two.

That sucks.

I think you're probably right, but that same thought could have been expressed so much better. The word "family" was unnecessary and has unfortunately been appropriated by those who would discriminate against such a couple standing behind such terms as "family Values."

I think they also missed a chance to make it up by just comping half the room - they could have just as easily provided some pluses to make for a more romantic stay (flowers, bottle of champagne, breakfast in bed, etc.) which would have at least being a step to undo a possibly false impression.

They were celebrating their anniversary. What's not "family" about that?

I think she means that normally more than two people are in the room, so they have more 2Q rooms than 1K rooms. (Heck, I frankly prefer 2Q even with the just the two of us, as they're generally bigger and that means a whole extra surface to lounge on.)

I think that the 1K rooms are a request item, not a reserved item. You can request a king bed, but it's not guaranteed. If 5 parties request one, and there are four king bed rooms, and you show up last - no king for you. It does suck. I'm glad they're going non-smoking, because that was also a request and not a guarantee (although if you got a medical necessity notation it's more of a guarantee than otherwise.)

But, the CM was tactless, no doubt, in the way he expressed himself.

Men sleeping in beds together. What's wrong with that? Why back in my day five or six in a bed meant that guests weren't staying over that night and it was a treat. Dagnabbit!
Two to a king is such a waste.

:D

One bed for <bleep> and one bed for sleeping. What's the problem?