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So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing.
And Mr. Cricket already nailed your houseguest analogy. Disney charges extreme amounts of money to be their "guest," so taking away a guest's ability to submit a written comment about their experience is beyond rude.
You may not expect a written comment from your houseguests, but would a thank you card be unheard of? If they dared to write that your recipe for ghoulish goulash were too spicy, would you send it back unread?
And yes, Alex, I pity the poor City Hall CM who's going to listen to me vent EVERY SINGLE TIME I'M AT THE PARK until this policy is reversed.
Fortunately for them, that won't be often.
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