SHUT UP and enjoy the Park

innerSpaceman · 08-06-2008, 09:55 AM

So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing.

And Mr. Cricket already nailed your houseguest analogy. Disney charges extreme amounts of money to be their "guest," so taking away a guest's ability to submit a written comment about their experience is beyond rude.

You may not expect a written comment from your houseguests, but would a thank you card be unheard of? If they dared to write that your recipe for ghoulish goulash were too spicy, would you send it back unread?

And yes, Alex, I pity the poor City Hall CM who's going to listen to me vent EVERY SINGLE TIME I'M AT THE PARK until this policy is reversed.

Fortunately for them, that won't be often.

Ghoulish Delight · 08-06-2008, 10:16 AM

Quote:

Originally Posted by innerSpaceman

So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing.

I'm [ETA: NOT] trying to say they've come up with a good solution. But at least now the managers whose job it was to evaluate CM performance will no longer have to be burdened with sorting through countless useless pieces of paper, filing them all away to do absolutely nothing with. It's a waste of time and effort that met absolutely no one's needs.

Whether the need has been addressed with any new system is a separate question. But I don't see how the guests are in any worse of a position now. Before they could write a complaint and have it ignored. Now they can say a complaint and have it ignored. Big loss.

As for there being no outlet anymore, I am skeptical of the description of how snail mail will be handled. If there is a legitimate issue in a letter, they'll be idiots not to address it. Miceage is still down so I can't read the article, but I'm guessing there's a bit of hyperbole involved here.

08-06-2008, 09:55 AM	#1
innerSpaceman Kink of Swank Join Date: Jan 2005 Location: Inner Space Posts: 13,075	So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing. And Mr. Cricket already nailed your houseguest analogy. Disney charges extreme amounts of money to be their "guest," so taking away a guest's ability to submit a written comment about their experience is beyond rude. You may not expect a written comment from your houseguests, but would a thank you card be unheard of? If they dared to write that your recipe for ghoulish goulash were too spicy, would you send it back unread? And yes, Alex, I pity the poor City Hall CM who's going to listen to me vent EVERY SINGLE TIME I'M AT THE PARK until this policy is reversed. Fortunately for them, that won't be often.
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