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Here was my problem with AT&T Wireless a couple of years ago. To not be bothered with AT&T again, I switched to Cingular. Oh well, so much for that idea, eh?
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I strongly believe that when you are gravely mistreated by a company, the best way to counter what was done to you is to share your experience with others so that it will not happen again.
I discussed in another thread my cell phone quandry. I was clearly looking for another provider other than what I had.
My first problem was reception. I figured we all get that problem from time to time and so I didn't need to name the company whose name should not be said. But now, by trying to remedy my problem, they have really treated me badly on a customer service level and on a personal level.
My problem is with AT&T Wireless.
I moved from Hawaii to California and was instructed by them that I would have no problems shifting my service. I gave them my address in Pacific Grove and was told reception would be no problem. After a month, we reported the "No service" message on our phone. They said they talked to their technical staff and was told that they have no tower near Pacific Grove and therefore, there's no signal.
They failed to tell us this when they said we'd have no problem in the first place.
I spoke to several telephone customer service people and one told me that since I moved to PG, the no service thing is MY problem not theirs. I asked to be released from my contract then and there. They said, 'Sure, but for $150.00'.
I understand contracts. I know one should not breach one. Ever. However, when I was not told of information they had handy, I felt victimized. I asked to speak to the sales rep's manager. They said I couldn't. They only way was for her to call me. I couldn't leave a voice mail, e-mail, nothing. I was even told that I would have to rehash all the information to her as she was not going to be briefed beforehand. That was two weeks ago, they told me she would call in 24-72 hours.
All of the sales associates I talked to were ill-mannered, cocky and interrupted me several times while I discribed my problem. They were condescending, rude and snide. The way I was spoken to would have never come out of my mouth to anyone I talked to...
My letter to the CEO of AT&T Wireless has been sent. My letter to the FCC about the entire incident is being drafted.
I really feel terrible about this whole mess. I have been a faithful AT&T-er for a long time. I feel that this big company couldn't care less about me or anyone.
My advice to someone reading this is to be very clear before you sign anything resembling a contract. Ask many questions beforehand. And, most importantly, to definitely think twice about supporting a company that treats you badly.
I won't be using AT&T Wireless again. I am also rethinking my AT&T Cable TV Connection.
Sincerely,
GC
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