AT&T/Cingular - a grievance

[Moonliner]

Originally Posted by Chernabog

I also find it funny that the name of the city was censored

Even after I knew the name, I still had to sit and think to figure out what word tripped the filter. I really need to get my mind more into the gutter.

[blueerica]

God bless, people!

Makes me feel pretty good about the few problems I do have with Sprint. (the very occasional dead spot.)

Hope things get better!

[FEJ]

I switched from Verizon to ATT last year. I hated Verizon. The only thing that kept me with them so long (I started as Airtouch in 1994, then they were bought by verizon) was I had the same number for so long. Once I was able to transfer my number, I bought myself out of the contract and switched to ATT. Overall, I am pleased. I have my "normal" dead spots where calls are dropped, but that happened with most services. ATT/Cingular has much better ohone selection than Verizion, IMO.
and I love my TREO 650

[BarTopDancer]

Cingular Wireless
Office of the President
P.O. Box 755
A****er, CA 95301

1-800-653-4181

This is off a letter I received from the OOP in 1992

[MickeyD]

Originally Posted by BarTopDancer

Cingular Wireless
Office of the President
P.O. Box 755
A****er, CA 95301

1-800-653-4181

This is off a letter I received from the OOP in 1992

Either that, or it's from post #10 in this same thread.

[Gemini Cricket]

Here was my problem with AT&T Wireless a couple of years ago. To not be bothered with AT&T again, I switched to Cingular. Oh well, so much for that idea, eh?

----------------------------------------

I strongly believe that when you are gravely mistreated by a company, the best way to counter what was done to you is to share your experience with others so that it will not happen again.

I discussed in another thread my cell phone quandry. I was clearly looking for another provider other than what I had.

My first problem was reception. I figured we all get that problem from time to time and so I didn't need to name the company whose name should not be said. But now, by trying to remedy my problem, they have really treated me badly on a customer service level and on a personal level.

My problem is with AT&T Wireless.

I moved from Hawaii to California and was instructed by them that I would have no problems shifting my service. I gave them my address in Pacific Grove and was told reception would be no problem. After a month, we reported the "No service" message on our phone. They said they talked to their technical staff and was told that they have no tower near Pacific Grove and therefore, there's no signal.

They failed to tell us this when they said we'd have no problem in the first place.

I spoke to several telephone customer service people and one told me that since I moved to PG, the no service thing is MY problem not theirs. I asked to be released from my contract then and there. They said, 'Sure, but for $150.00'.

I understand contracts. I know one should not breach one. Ever. However, when I was not told of information they had handy, I felt victimized. I asked to speak to the sales rep's manager. They said I couldn't. They only way was for her to call me. I couldn't leave a voice mail, e-mail, nothing. I was even told that I would have to rehash all the information to her as she was not going to be briefed beforehand. That was two weeks ago, they told me she would call in 24-72 hours.

All of the sales associates I talked to were ill-mannered, cocky and interrupted me several times while I discribed my problem. They were condescending, rude and snide. The way I was spoken to would have never come out of my mouth to anyone I talked to...

My letter to the CEO of AT&T Wireless has been sent. My letter to the FCC about the entire incident is being drafted.

I really feel terrible about this whole mess. I have been a faithful AT&T-er for a long time. I feel that this big company couldn't care less about me or anyone.

My advice to someone reading this is to be very clear before you sign anything resembling a contract. Ask many questions beforehand. And, most importantly, to definitely think twice about supporting a company that treats you badly.

I won't be using AT&T Wireless again. I am also rethinking my AT&T Cable TV Connection.

Sincerely,
GC

[Morrigoon]

Oooh, that reminds me of an old grievance... while trying to get my call drop problem solved, I was promised a tech would call w/in 72 hours. They never did, naturally, so I called in again the next time after that 72 hours that my phone dropped.

Today, I dropped 3 calls.

[wendybeth]

GC- We hated AT&T so much that we dropped them both our long distance service and cable. We had to have satellite installed, which meant digging a trench down three levels in our backyard just to access the only open view for the dish we had, but it was worth it. Dealing with AT&T was probably was one of the most frustrating experiences of my life.

We have Verizon (hubby works there) and not a single problem yet. I've never even had a single dropped call. We brought our phones down there to DL last fall and they worked perfectly.

[BarTopDancer]

Originally Posted by MickeyD

Either that, or it's from post #10 in this same thread.

:P

The name of the city is A T W A T E R. I have no idea why it's being censored.

[Gemini Cricket]

Originally Posted by BarTopDancer

:P

The name of the city is A T W A T E R. I have no idea why it's being censored.

tee doubleu ay tee