Goodbye (NAGE)

[Cadaverous Pallor]

Originally Posted by SzczerbiakManiac

The other half just stop talking and then there's awkward silence--whereupon I feel compelled to ask them if they have any more questions. Most seem surprised to hear me ask that.

My interpretation of the awkward silence I get at the end of my courtesy calls is them waiting for me to say goodbye first. If I call someone with info, I should say goodbye first. In your situation, they called you, so they should be the ones to finish the conversation.

However, it's now standard practice for phone customer service persons to say "is there anything else I can help you with?", as you mention. If I were you I'd make that part of my standard script. I think people expect it, even if they don't sound like they do.



ETA - your thread title scared the hell out of me!