Goodbye (NAGE)

[Cadaverous Pallor]

Originally Posted by SzczerbiakManiac

The other half just stop talking and then there's awkward silence--whereupon I feel compelled to ask them if they have any more questions. Most seem surprised to hear me ask that.

My interpretation of the awkward silence I get at the end of my courtesy calls is them waiting for me to say goodbye first. If I call someone with info, I should say goodbye first. In your situation, they called you, so they should be the ones to finish the conversation.

However, it's now standard practice for phone customer service persons to say "is there anything else I can help you with?", as you mention. If I were you I'd make that part of my standard script. I think people expect it, even if they don't sound like they do.



ETA - your thread title scared the hell out of me!

[RStar]

Originally Posted by Cadaverous Pallor

ETA - your thread title scared the hell out of me!

Kevy's new avatar scared the hell out of me! There was nothing there, then BUNNY!

I have noticed that more TV or movies have people just hanging up when one of the parties was done with what they have to say. I always think "what if the other person had more to say?". And I thought, how odd, I'm glad that doesn't happen in real life! It has never happened to me, and when I talk (or chat) with a service tech I always wish them a nice day. I know they deal with angry people half the time and maybe a little pleasantry can help.