SHUT UP and enjoy the Park

[Alex]

Originally Posted by RStar

The possible problem with that is a CM has to decide who's complaints are shreded and who's aren't. How do you write the SOPs for that? Wouldn't a "Frivolous Complaint" be subjective?

But that is exactly what the current situation does (per Al's description). You give your comment verbally. The CM makes up a list of the comments received. They telephone whoever is appropriate for the comments deserving forwarding and then they shred the list they created.

I really don't see how this is any less complex than the previous method. How it saves CM time, and how it isn't horrible customer service to leave the customer with no other feeling of result other than having had a front line CM listen to them rant (or compliment or whatever)