SHUT UP and enjoy the Park

[CoasterMatt]

Today I had an interaction with a guest that was wonderful- to the point that he asked to speak to a supervisor before leaving my window. He then went to our Guest Relations, and wrote a nice note about myself and a few coworkers - and I received feedback from my immediate supervisor before I left work today.

But of course, I don't work for a Disney park.

[Ghoulish Delight]

Originally Posted by CoasterMatt

Today I had an interaction with a guest that was wonderful- to the point that he asked to speak to a supervisor before leaving my window. He then went to our Guest Relations, and wrote a nice note about myself and a few coworkers - and I received feedback from my immediate supervisor before I left work today.

But I'd also bet that Guest Relations there doesn't deal with anything near the volume of what amount to hand written message board posts that City Hall does. So the system gets the input it was designed for and produces the output it was designed for. It is a great system for that. But Disney's was clogged with input that meant for managers to take the time to write those notes, they first had to do what amounted to sifting for a few flakes of gold to find those comments. Everybody loses.

I don't think they've got the right solution, but it sounds to me like a stop gap attempt to just get people out of that mindset.

Maybe if they just move operations to Toon Town City Hall. That could go either way. I know a lot of APers who eye Toon Town as if it were the leading edge of the sands of the Sahara, so it would keep people away. On the other hand, that means that any that decided to brave it anyway are going to in really bad moods at having to walk into Toon Town.