This is a Family Hotel.....

[MouseWife]

Originally Posted by Ghoulish Delight

If 75% of their guests are families with more than 2 people occupying a room, then it certainly is a family hotel. And if that's the case, they certainly would have proportionately fewer rooms with 1 king bed as that's not what the bulk of their guests want.

Most hotel rooms do have double beds, regardless if they are for family or not. Couples travel together, older families. Groups of people. To help share the cost.

I am taking the comment of 'families' to mean, people with children. See, infliction is a big thing! I took it this way. I don't see the hotel as being a primarily kid friendly place.

But, the comment about how it should not have been said at all is the point. A simple 'Let me see what I can do....' is all that was needed. And, to try and make it right. Some of the desk clerks there that I've dealt with have a lot of attitude, like they are holding the keys to Oz or something.

And, Morri is probably right about the training, watching a video isn't enough. If they even watch.