How do you solve too many customer complaints? - Sprint "fires" bad customers

[Alex]

I have to work closely (though thankfully not directly) with the phone customer service people at my job. So I see most of what comes in and there is definitely a core group of customers where we frequently kid that the next time they call we're going to say "Obviously you hate us, here's your money, might we recommend you try a different bank."

Now, there are definitely things that we do that are stupid and the vast majority of issues are legitimate but some people just like to complain and end up costing us more money than we'd ever make off of them.

We'd never do it because it is bad PR no matter how justified but boy would it feel good sometimes.