How do you solve too many customer complaints? - Sprint "fires" bad customers

[blueerica]

I think the biggest problem with Sprint really is in their customer service. Once you finally get to someone, you end up with five different answers. One of them, recently, almost made me sign up with a new contract all while they were saying it wouldn't extend my contract with them in any way.

I'm not saying CS is much better anywhere else, but it's become increasingly frustrating throughout the years. Of course, I've had more reasons to call in to CS lately... so maybe that's why it seems like it's only happening now.

[RStar]

I think Sprint cut off the worst complainers to make their customer saticfaction numbers look better.......

Evil, I tell you. Just Evil.

[lashbear]

Originally Posted by blueerica

I think the biggest problem with Sprint really is in their customer service. Once you finally get to someone, you end up with five different answers. One of them, recently, almost made me sign up with a new contract all while they were saying it wouldn't extend my contract with them in any way.

Originally Posted by blueerica

I'm not saying CS is much better anywhere else, but it's become increasingly frustrating throughout the years. Of course, I've had more reasons to call in to CS lately... so maybe that's why it seems like it's only happening now.

"Hello, Ms Blueerica? My name's Clarice from Sprint Customer Service. I've been reading your posts on the Lounge Of Tomorrow, and I thought I'd just give you a call to let you know that Sprint may not be the right service provider for some customers. If you ever wish to cancel and try another provider, our cancellation line (no waiting) is ***-*** "

[lindyhop]

I've fallen down the rabbit hole. Several posts up I described my frustration trying to get through to Sprint customer service to ask them to apply my payment to the correct account number. Well, I just got my two statements again and I still have a credit on the old account. I don't want to pay them more money on the new account. They already have my money.

So I called today and discovered that even though they sent me a statement showing the credit balance I was supposed to fax them proof of the payment a couple of weeks ago. I received a couple of text messages a few weeks ago from "unknown sender" requesting that information but I ignored them because it was ridiculous, I had already spoken to someone who saw the payment and said they would fix it. I'm sure that person doesn't work there anymore. They were probably terminated for attempting to fix a problem after just one call and no screaming.

So I have my e-mail from the bank stating that the payment referenced the right account number and a print-out of the payment itself and both my statements. I think I may fax this information to them hourly.