How do you solve too many customer complaints? - Sprint "fires" bad customers

[sleepyjeff]

Originally Posted by Not Afraid

We've done it. Some customers are NOT worth the time and energy they suck away from everyone else. It becomes difficult to provide excellent customer service when certain customers make it VERY difficult to do so - no matter what you do. Getting rid of the low hanging fruit can be good policy and good business in certain instances.

Yep. I once had a customer who would come into my store every couple of weeks right at closing time......only to complain about my product, my service, my employee, and even my location. Rarely did she buy anything and when she did it was something from my bargain area...and then she would come back and complain that it wasn't up to her standards(then don't buy it from the bargain room I wanted to scream). Finally I told her I couldn't do business with her anymore(so politely that she actually left the store thanking me) and when she asked me to reccomend another place she could go I said I couldn't(because I wouldn't wish her on my worse enemy, let alone my friendly competitors) but wished her good luck