SHUT UP and enjoy the Park

[Alex]

Originally Posted by Cadaverous Pallor

Seriously, the whole point of this is to not get feedback. They don't want it anymore. So why would they care about your complaint about the new policy?

But this policy doesn't do ANYTHING to reduce the feedback. People are still going to go to City Hall and complain. It is just that now the CMs there won't be able to pass the buck.

This won't do anything to stop the "oh noes, it rained for 20 minutes, I want my money back complaints." Things where the customer is expecting immediate recourse.

So, it seems to me, all this policy does it take some fraction of those ephemeral comments where the CMs could pass it off with a "thanks for your input, it'll be reviewed" into situations where some form of immediate response is expected since no other kind can be offered. An interaction of "I have stood here and listened to you speak, now leave" is one that tends to inflame emotions in customers rather than diffusing them.

Now, if Disney had done something to reduce the number of complaints coming in I might understand the change. This just looks like changing the number of complaints listened to while angering the complainers further.