SHUT UP and enjoy the Park

[innerSpaceman]

If Al hadn't been right 98% of the time, I would dismiss this as pure hogwash ... that's how absurdly bad PR it is.


But, because of the source's record, I give it high credence.



That's NOT to say the policy won't change before implemented, and that's precisely the point - I daresay - of Al publishing it. Let's write in right now, while we still can. Heheh, we don't even have to mention a Disney resort if we want to complain about this policy.

[Cadaverous Pallor]

Originally Posted by innerSpaceman

That's NOT to say the policy won't change before implemented, and that's precisely the point - I daresay - of Al publishing it. Let's write in right now, while we still can. Heheh, we don't even have to mention a Disney resort if we want to complain about this policy.

Again, you seem really keen on complaining. Ooh, let's complain about not being able to complain!

Seriously, the whole point of this is to not get feedback. They don't want it anymore. So why would they care about your complaint about the new policy?

[Alex]

Originally Posted by Cadaverous Pallor

Seriously, the whole point of this is to not get feedback. They don't want it anymore. So why would they care about your complaint about the new policy?

But this policy doesn't do ANYTHING to reduce the feedback. People are still going to go to City Hall and complain. It is just that now the CMs there won't be able to pass the buck.

This won't do anything to stop the "oh noes, it rained for 20 minutes, I want my money back complaints." Things where the customer is expecting immediate recourse.

So, it seems to me, all this policy does it take some fraction of those ephemeral comments where the CMs could pass it off with a "thanks for your input, it'll be reviewed" into situations where some form of immediate response is expected since no other kind can be offered. An interaction of "I have stood here and listened to you speak, now leave" is one that tends to inflame emotions in customers rather than diffusing them.

Now, if Disney had done something to reduce the number of complaints coming in I might understand the change. This just looks like changing the number of complaints listened to while angering the complainers further.

[Ghoulish Delight]

It'll change the number of complaints from APers. Sure, the day guests are still going to come in, and maybe some of them will be more annoyed at having to walk away. But there's going to be a percentage habitual passholding complainers that, without the slim glimmer of hope that someone's not ignoring them that a piece of paper brings, are no longer going to bother going in.

I wouldn't be surprised if the long term plan is to eliminate it until they break those people of the habit of coming in to City Hall to complain that they didn't get their favorite parking spot in Mickey & Friends, then roll out some new system that serves everyone's purposes better.