The Apalling Customer Service Thread

Stan4dSteph · 10-24-2006, 09:02 AM

The hotel we stayed it in NYC failed to adequately inform us of the parking policy. When we checked out, I asked the front desk person helping us if it would be okay to leave the car there until we returned later. He said sure. We came back and were 30 minutes over our limit, so we were charged for a full 24 hours additional parking. I haven't heard if the manager made good, as I wasn't the one who paid for it, but even so they're going to get a letter from me.

There was no return time indicated on our parking stub, and the front desk people should be more careful about saying "yeah, sure" to parking questions.

10-24-2006, 09:02 AM	#1
Stan4dSteph Senior Member Join Date: Jan 2005 Location: East Bay Area, CA Posts: 3,156	The hotel we stayed it in NYC failed to adequately inform us of the parking policy. When we checked out, I asked the front desk person helping us if it would be okay to leave the car there until we returned later. He said sure. We came back and were 30 minutes over our limit, so we were charged for a full 24 hours additional parking. I haven't heard if the manager made good, as I wasn't the one who paid for it, but even so they're going to get a letter from me. There was no return time indicated on our parking stub, and the front desk people should be more careful about saying "yeah, sure" to parking questions.
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