We're losing our home

RStar · 03-06-2007, 11:59 PM

From the Verizon website:

Quote:

While technology is important, our customer service is paramount. Our slogan, "We never stop working for you," expresses the Verizon philosophy of total accountability for satisfying customers. And with more than 50 million wireless customers, 30 million households with a wireline connection and thousands of large and small businesses relying on our service, that commitment is tested every minute of every day.

Just don't forget that while waiting on hold for 45 minutes!

Link to Verizon Page "Meeting Customers' Needs"

wendybeth · 03-07-2007, 12:57 AM

Let me just take a moment to say that the landline and cellular divisions are completely separate entities. No way in hell anyone would be put through that sort of crap in the cell dept, at least not around here. I've heard some real horror stories about CS down there- is it that there are simply too many customers and not enough staffing?

03-07-2007, 12:57 AM	#2
wendybeth Nevermind Join Date: Jan 2005 Posts: 7,847	Let me just take a moment to say that the landline and cellular divisions are completely separate entities. No way in hell anyone would be put through that sort of crap in the cell dept, at least not around here. I've heard some real horror stories about CS down there- is it that there are simply too many customers and not enough staffing? __________________
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