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Old 03-05-2007, 09:56 PM   #131
Not Afraid
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YEAH BABY!!!!!!!!! Way to go, JWBear!!!!
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Old 03-06-2007, 09:05 AM   #132
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I have a feeling that I'll have nothing but excellent service from Verizon from now on. My record is probably flagged somewhere... "Give him what he wants or he'll call the CEO again!!"
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Old 03-06-2007, 10:41 PM   #133
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Oh my gosh! That rocks! YOU rock! Kick some booty!!

Ya know, as people in customer service know {which would be, Me}, you can help them or you can say you can't. I don't think they care how long you are left waiting on hold but I would imagine they are watched at how long they stay on the phone. So, pass the call as quick as possible.

Gawd, I am so impressed with you.
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Old 03-06-2007, 11:12 PM   #134
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Quote:
Originally Posted by JWBear View Post
I was on hold for about 10 minutes when a recorded voice came on to tell me I was number 147 in line, and the wait would be 45 minutes
Holy Sh1t !

God Bless American Corporations, huh?

I'll never complain about the 12 minute queues of my service providers again !
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Old 03-06-2007, 11:18 PM   #135
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Holy Sh1t !

God Bless American Corporations, huh?

I'll never complain about the 12 minute queues of my service providers again !
I wasn't about to wait that long.
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Old 03-06-2007, 11:23 PM   #136
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I needed you on my side during the great Cingular Debacle of 2002.

Needless to say, I'm not getting a sim card for this trip.
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Old 03-06-2007, 11:59 PM   #137
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From the Verizon website:

Quote:
While technology is important, our customer service is paramount. Our slogan, "We never stop working for you," expresses the Verizon philosophy of total accountability for satisfying customers. And with more than 50 million wireless customers, 30 million households with a wireline connection and thousands of large and small businesses relying on our service, that commitment is tested every minute of every day.
Just don't forget that while waiting on hold for 45 minutes!

Link to Verizon Page "Meeting Customers' Needs"
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Old 03-07-2007, 12:57 AM   #138
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Let me just take a moment to say that the landline and cellular divisions are completely separate entities. No way in hell anyone would be put through that sort of crap in the cell dept, at least not around here. I've heard some real horror stories about CS down there- is it that there are simply too many customers and not enough staffing?
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