Feeling Wooooooozy (just spent bucks on TV)

[Gn2Dlnd]

Well, Chernamate has been sucked into the 50 inch video game vortex, I had a great time last night trying out every wide-screen dvd I have. So far, Blade Runner and the Finding Nemo aquarium are my favorites. I'm looking at my movie collection now, and am looking forward to start rewatching stuff that was just too small to enjoy on my reg'lar teevee.

Biggievision rulez!

[Chernabog]

Heh yeah just a word to all of you LoTters out there - never, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever buy anything from Circuit City. EVER!

[Moonliner]

I'm sensing a disturbance in the force. It's as if millions of voices suddenly cried out or it could be just one really PO'ed CC customer.

So what's the problem?

[Ghoulish Delight]

*Puts "Buy something from Circuit City" on calendar after 407 "evers" pass*

So what's the problem?

Yes, do tell.

[Chernabog]

Well I have to leave work in a sec, but in a nutshell:

TV is delivered on Saturday. We get the entertainment center components all unplugged for receipt of TV. Delivery people come take it out of the box, set it on its stand, plug it in, plug in a video source, and voila! TV works.

As delivery people are pulling away, Cheese Man puts the TV on widescreen mode. What's that dirt in the upper corner?, Cherny asks. Oh wait, that's not dirt on the screen, that's something being projected onto the screen, perhaps the projector has dust on it? It doesn't move or come off or anything, but it's definitely being projected.

I make a call to circuit city. That's when the real fun begins. Here's the condensed version:

(15 mins on hold)CC: Hello, how can we help you?

Chern: Ummm the TV you delivered 5 minutes ago isn't working correctly, it has dust in the projector or something that's causing black spots.

CC: Oh you need to speak to the service department. Please hold.

(15 minutes on hold)

CC: Hello, service dept.

Chern: Ummm the TV you delivered 5 minutes ago isn't working correctly, it has dust in the projector or something that's causing black spots.

CC: Did you purchase an Advantage Protection Plan?

Chern: No.

CC: Well then we will need to charge you to fix your TV.

Chern: (screams at the woman, then gets placed on hold again, and screams in frustration).

(all of that above took approx 45 minutes on the phone)

Jim then calls back and has an approximate 45 minute phone call through two other people. In his conversation (in which I was so upset I couldn't talk to them at this point) they were unable to get someone to get a new TV that day, even though we had set aside that day for the TV delivery.

We'd need to have a new TV come on a different day, which means another day of waiting around for delivery people. However, the guy cannot for some reason schedule another day to do all of this, so he says to call back Monday. We say we'd rather not wait around for all this phone time, so we gave them our cell numbers for the 4th time and they said theyd call back Monday. We tell them to make a note in the account, etc. etc.

Monday. They never called, so I had to call them anyway.

(15 mins on hold)CC: Hello how can we help you?

Chern: I need to exchange my defective TV for a non-defective TV.

CC: Well we need to schedule a pick up. And then after we do a pick up, it has to be returned to Circuit City. And then after we get it, we'll ship you a new TV.

Chern: What? I'm going to be inconvenienced on THREE days total waiting for delivery now? Why can't you just send a new TV and pick up the old TV at the same time?

CC: It is not within my power to do that. That is not our policy. In any case, it isn't my department to deal with pickups, you'll have to talk to the delivery department.

Chern (getting pissed): Um, ok bitchf^ck, you do that. (ok I didnt say that but I wanted to).

(15 mins on hold)(disconnects, and I have to call back, through 2 more people, 15 minutes each time, until):

Mind you, each and every time I called one of these persons, EACH PERSON had to ask me AGAIN to verify: My name, my account #, my billing address, the model # of the television, the shipping address, and to describe the problem with the TV. They have NO RECORD of any of the prior calls at any time.

CC: Hello, how can we help you?

Chern: (back at square one) I need to exchange my defective TV for a non-defective TV.

CC: Well we'll have to schedule a pickup. Then once we receive it, you'll have to call the warehouse, and the warehouse will send you a new one. You need to call them at 9am EASTERN STANDARD TIME.

Chern: Huh? You're like the 6th person we've talked to in all of this, why can't you deliver a TV on the same day as the pickup?

CC: I need to talk to the warehouse. (on hold for 15 minutes)

CC: Sorry for the delay. The warehouse is closed. You'll have to call them back tomorrow.

Chern: Can I have the name and number of a manager at the warehouse?

CC: (gives it)

Chern: Thanks.

(Total time on phone Monday: 75 minutes)


SO BASICALLY... I'm back at square one, after hours on the phone, having to call a warehouse, so that I can clear a day to schedule a TV pickup, so that I can clear a day to schedule ANOTHER TV drop off.

This is $hitty customer service. I want to radiate their gonads in the microwave.

Oh, and before you ask, I called a Circuit City store to see if we could just bring it and exchange it ourselves.

They tell me the model # I purchased is not available at ANY STORE IN SOUTHERN CALIFORNIA and can only be ordered to this area from the warehouse/website.

Fruck you, Circuit City.

[Cadaverous Pallor]

Yeech. That's some BS right there.

[wendybeth]

Originally Posted by Chernabog

Heh yeah just a word to all of you LoTters out there - never, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever, ever buy anything from Circuit City. EVER!

Even without reading the follow-up post, I knew exactly what it would be about. We went through a very similar event with them years ago, and it was the most frustrating experience ever.

No wonder they're doing so poorly- they deserve to fail.

[mousepod]

Chernie, I know how frustrating these kind of situations can be (just ask Heather - she has to live with me when crap customer service sets me off). My advice: don't let up, not even for a minute. Circuit City has the means and the ability to correct the problem. Make sure they do.

I haven't shopped Circuit City since the Divx fiasco (but I've since forgiven Disney - shows what a swell guy I can be).

[Kevy Baby]

Originally Posted by Chernabog

Well I have to leave work in a sec, but in a nutshell:

Oops... too late

Originally Posted by Chernabog

Fruck you, Circuit City.

Other than that; how was your day?

[innerSpaceman]

I assume you paid by credit card.


Drop the TV off at your nearest Circuit City. Rent a truck, if you have to. Take pictures of you delivering it there, if they won't give you a receipt or otherwise mark it as received by them.

Call your credit card company, tell them you've returned the item and will be disputing the charge, if Circuit City does not reverse it. They'll tell you you have to wait for the monthly statement where the charge appears. Do that. Dispute the charge in writing. Your credit card company will remove the charge (and bill Circuit City a nice fee for doing so).


Start Over - with a reputable electronics company.