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Old 08-07-2008, 10:54 AM   #1
Alex
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In reading the reports from Al Lutz and David Koenig again they don't quite agree in what CMs will do with the comments received verbally from customers (David doesnt talk about anything beyond the customer/CM interaction at City Hall). In David's version the appearance of taking record of the complaint is maintained even if nothing much gets done with it.
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