Time Warner is at it again!

[Mousey Girl]

I know, but when I was a CSR for Satan's Biggest Corporation, I cared about my customers. I knew that logically, I depended on them for my job. If enough customers got upset/angry and left that company the company would no longer require the CSR.

[alphabassettgrrl]

Originally Posted by Mousey Girl

I know, but when I was a CSR for Satan's Biggest Corporation, I cared about my customers. I knew that logically, I depended on them for my job. If enough customers got upset/angry and left that company the company would no longer require the CSR.

Which is a good attitude to have. Sometimes I think people don't understand it, though.

[RStar]

Originally Posted by alphabassettgrrl

Which is a good attitude to have. Sometimes I think people don't understand it, though.

I think that's a good point. In the past a worker figured that the company they worked for was an extention of their self, and that they represented what the company stood for. The age of "It's all about me" has some how severed the umbilical cord that connected our job with who we are. Now it's just a place to make a living and if we clock in and get paid it no longer matters how well we do our job. Turnover is at an all time high.

I blame the lack of benifits, good pay, and retirement packages. People just don't care to build senority if they don't have a good retirement package to bank.