Outsourcing at the drive-thru

[Kevy Baby]

Originally Posted by Morrigoon

The point, in part, is that for order taking you hire people who speak perfectly clearly, which is nice. Plus the workers in the hot restaurant don't have to wear a headset all day, and overall noise in the restaurant is reduced.

Well, it is a big assumption that the people hired will be clear speakers. Think about someone working an eight hour shift in a windowless cubical farm in East Podunk, NE. How hard are they going to work making themselves understandable?

Further, if we are talking auditory outsourcing, having the work handled in India is the next step. THEN see where the understandability goes.

While talking heads will hype how it improves CS, it is ultimately about the bottom line. By having a single source for order taking, you lower your overall labor cost.