Another observation on the oddness of people.

Not Afraid · 07-08-2005, 03:52 PM

Ahhh, but the skilled Customer Service person knows how to hurry up a customer without them even knowing they've been "directed". It was a skill that was often discussed in CS courses I both attended and taught, but is not one easily obtained. Those who master it are truely brilliant. I never really think I achieved that. I wasn't on the front lines as much as my staff was.

07-08-2005, 03:52 PM	#1
Not Afraid HI! Join Date: Jan 2005 Posts: 17,108	Ahhh, but the skilled Customer Service person knows how to hurry up a customer without them even knowing they've been "directed". It was a skill that was often discussed in CS courses I both attended and taught, but is not one easily obtained. Those who master it are truely brilliant. I never really think I achieved that. I wasn't on the front lines as much as my staff was.
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