Opinons and facts on DirecTV

[katiesue]

We have them here in our offices, cable isn't an option here. We just have a basic box no dvr or even HD so I can't attest to that.

Their customer service BITES. I honestly have never dealt with ruder people with the possible exception of bill collectors.

We've had very few issues with the actual service. It's gone out for short periods a few times but that's been really rare.

Our issues have been with billing. They have a very short window from date billed to bill due. Our invoices come to our office here but I have to code them and send them to our corporate offices back east for processing, which of course takes a few days. They've disconnected for payments being one day late. This is something that I'd never know about if it were my personal account as I usually just pay bills upon receipt but since we have to go through our internal process I get to deal with it quite often here at work.

[wendybeth]

I will say, once you leave Direct TV, they work awfully hard to woo you back. They are soooooo nice, and offer the best deals ever! I told them if they treated their regular customers that well, they might do better at retention.