Effing Customer Feedback BS

Alex · 07-08-2013, 07:24 PM

Oh, the one time I actually did one of those surveys was for our Honda dealer. They were generally great for us but one time we had an off experience. So I gave less than perfect scores on the survey attempt.

Then Honda corporate hounded me for weeks until I took their call and just would not let me go until they'd hashed it to death. Convinced me to never fill out a customer service survey again.

Plus, seeing the output of various customer feedback tools at work, they definitely can shed light on important issues but mostly they just highlight that a huge portion of the population is stupider than average and average isn't all that bright.

07-08-2013, 07:24 PM	#1
Alex . Join Date: Feb 2005 Posts: 13,354	Oh, the one time I actually did one of those surveys was for our Honda dealer. They were generally great for us but one time we had an off experience. So I gave less than perfect scores on the survey attempt. Then Honda corporate hounded me for weeks until I took their call and just would not let me go until they'd hashed it to death. Convinced me to never fill out a customer service survey again. Plus, seeing the output of various customer feedback tools at work, they definitely can shed light on important issues but mostly they just highlight that a huge portion of the population is stupider than average and average isn't all that bright.
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