Effing Customer Feedback BS - Page 2

keith - SuPeR K! · 07-09-2013, 11:11 AM

Quote:

Originally Posted by €uroMeinke

Then there are the apps that periodically have pop ups that ask you to review them and give them 5 stars.

I'm sick of apps asking me to rate them!

I mean, if ratings and reviews are so important, then give me one list on one screen in one app where I can star my entire list of apps in one go, rather than having to go into the App Store and disrupt whatever I'm doing.

lashbear · 07-09-2013, 07:14 PM

Having worked in Customer Service for the last (almost) 30 years...

They're called KPI's folks, Key Performance Indicators. And they're driven by the corporate Shareholders.

If you're not performing like a super-human (or should I say, super-inhuman) then you're not wringing maximum profit out of each customer service "opportunity" (read, encounter) and therefore not satisfying NOR meeting the needs of the company. You then get disadvantages like Close Personal Supervision, "Coaching" (read: Nagging) and sometimes financial disadvantages.

You BET I went out of my way to make customers happy, but mostly it was through fear of repercussions (at least, toward the end - no-one likes getting brought into the office and being told they're not doing enough for the company).

So have some pity on the staff (as I see you are doing) and get right up the Management who make these stupid and overdemanding expectations of their staff, just so they look good to the Almighty Shareholder.

07-09-2013, 07:14 PM	#12
lashbear SwishBuckling Bear Join Date: Jan 2005 Location: In Isolation :) Posts: 6,597	Having worked in Customer Service for the last (almost) 30 years... They're called KPI's folks, Key Performance Indicators. And they're driven by the corporate Shareholders. If you're not performing like a super-human (or should I say, super-inhuman) then you're not wringing maximum profit out of each customer service "opportunity" (read, encounter) and therefore not satisfying NOR meeting the needs of the company. You then get disadvantages like Close Personal Supervision, "Coaching" (read: Nagging) and sometimes financial disadvantages. You BET I went out of my way to make customers happy, but mostly it was through fear of repercussions (at least, toward the end - no-one likes getting brought into the office and being told they're not doing enough for the company). So have some pity on the staff (as I see you are doing) and get right up the Management who make these stupid and overdemanding expectations of their staff, just so they look good to the Almighty Shareholder. __________________ *I Heart* my Husband - I can't think of anyone I'd rather be in isolation with.**
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