A GOOD wireless purchasing experience. - Page 2

Ghoulish Delight · 11-21-2005, 02:35 PM

Well gosh, it turns out that the 30 day grace period is if your previous contract was already with Sprint, not if you were with another company.

But here's the thing, there's no way this was just a misunderstanding on my part, failing to make clear that I wasn't with Sprint before. The sales rep dialed Cingular customer service herself so I could retrieve my account number (nevermind that she also had to enter the account number and carrier in to transfer the phone numbers). So she knew full well that it wasn't a Sprint contract I was cancelling.

I'm betting it was HER who didn't know there was a difference. She went to her manager to ask about it, I bet she failed to make it clear to him that we weren't with Sprint. He assumed we were and told her, "Don't worry, 30 day grace period."

So they're "looking into it" at the store and I'm waiting for a return call.

So much for my first painless cell phone signup.

Motorboat Cruiser · 11-21-2005, 05:25 PM

Ugh....that really sucks.

I really hope they resolve this obvious screwup on their part. One of my biggest pet peeves is when sales associates are not 100% knowledgeable of the details of the products/services they sell. Hopefully it can be resolved through the store without having to go the corporate route.

Cadaverous Pallor · 11-21-2005, 06:35 PM

They never called him back.

He went straight to the store after work and they said "this has never happened before." They tried to make him call Cingular himself and he said look, you gave me the wrong information, you are the ones liable. They didn't do crap for him at the store so now he's calling Sprint directly.

I'd appreciate your prayers at this point

Actually, there's no way in hell we're paying that, no matter what happens.

I'll kick some ass myself...

Ghoulish Delight · 11-21-2005, 07:59 PM

Success.

So, the people at the store were...useless. "We've had tons of Cingular customers, and they've never been charged." Well, that's peachy, they're charging me. "Well, you can either call them and beg them to waive it, or just switch back and they'll waive it."

The whole point was to get away from them, plus YOU gave me wrong info, YOU fix it. Nope.

So I called Sprint CS directly. The CSR says, "Oh, you'll have to talk to the store, we can't do anything." Uhhh, lemme talk to a supervisor. "They can't do anything for you. Still want to talk to one?"

YES.

In the process of transfering to a supervisor...I get cut off. Joy.

But, that actually worked out for the best. I called back immediately, got a different CSR. I told her I just got cut off while being transferred to a supervisor, she asked what the problem was. Her response was, "Oh, wow, that's not good. I've got a supervisor standing next to me, one sec." She put me on mute, and a minute later came back and said the $350 would be credited to my account. And then asked for the store's phone number and the sales person's name.

It took a little, but I finally talked to the right person. Thanks Jill!

Alex · 11-21-2005, 08:27 PM

Not that they should have given you the wrong information but it is generally not a good idea to rely on Vendor B to tell you the truth about Vendor A when they're describing something that Vendor A will do to make it easier to switch to Vendor B.

Glad you found someone who could work it out for you though.

Ghoulish Delight · 11-22-2005, 10:42 AM

Quote:

Originally Posted by Alex Stroup

Not that they should have given you the wrong information but it is generally not a good idea to rely on Vendor B to tell you the truth about Vendor A when they're describing something that Vendor A will do to make it easier to switch to Vendor B.

Glad you found someone who could work it out for you though.

That ocurred to me, but I realized that as long as I made sure to get everything in writing and get the names of who told me this, if they were wrong they'd be the ones on the hook.

BarTopDancer · 11-22-2005, 10:45 AM

So I'll just say once you pay off Cingular keep that last statement for a very long time and watch your credit report to make sure they don't stick a negative on there.

They have a history of sending people to collections after they buy themselves out.

TigerLily · 11-23-2005, 08:05 PM

When a cingualr store tried to pull a fast one on me I called their customer service. the store was trying to say the free phone would cost $25.00. Customer service credit $60.00 on my bill. So, I went in and paid the $25.00, but came out ahead anyway...

I've only had good experinces with cingular call centers. I will not go into any cingular store again.

CoasterMatt · 11-24-2005, 01:49 AM

I've been without a cellphone for over a year now... what a wonderful year!

11-21-2005, 02:35 PM	#11
Ghoulish Delight I Floop the Pig Join Date: Jan 2005 Location: Alternative Swankstyle Posts: 19,348	Well gosh, it turns out that the 30 day grace period is if your previous contract was already with Sprint, not if you were with another company. But here's the thing, there's no way this was just a misunderstanding on my part, failing to make clear that I wasn't with Sprint before. The sales rep dialed Cingular customer service herself so I could retrieve my account number (nevermind that she also had to enter the account number and carrier in to transfer the phone numbers). So she knew full well that it wasn't a Sprint contract I was cancelling. I'm betting it was HER who didn't know there was a difference. She went to her manager to ask about it, I bet she failed to make it clear to him that we weren't with Sprint. He assumed we were and told her, "Don't worry, 30 day grace period." So they're "looking into it" at the store and I'm waiting for a return call. So much for my first painless cell phone signup. __________________ 'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.' -TJ
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11-21-2005, 05:25 PM	#12
Motorboat Cruiser Cruiser of Motorboats Join Date: Jan 2005 Location: So Cal Posts: 3,665	Ugh....that really sucks. I really hope they resolve this obvious screwup on their part. One of my biggest pet peeves is when sales associates are not 100% knowledgeable of the details of the products/services they sell. Hopefully it can be resolved through the store without having to go the corporate route.
	Submit to Quotes

11-21-2005, 06:35 PM	#13
Cadaverous Pallor ohhhh baby Join Date: Jan 2005 Location: Parental Bliss Posts: 12,364	They never called him back. He went straight to the store after work and they said "this has never happened before." They tried to make him call Cingular himself and he said look, you gave me the wrong information, you are the ones liable. They didn't do crap for him at the store so now he's calling Sprint directly. I'd appreciate your prayers at this point Actually, there's no way in hell we're paying that, no matter what happens. I'll kick some ass myself... __________________ The second star to the right shines in the night for you
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11-21-2005, 07:59 PM	#14
Ghoulish Delight I Floop the Pig Join Date: Jan 2005 Location: Alternative Swankstyle Posts: 19,348	Success. So, the people at the store were...useless. "We've had tons of Cingular customers, and they've never been charged." Well, that's peachy, they're charging me. "Well, you can either call them and beg them to waive it, or just switch back and they'll waive it." The whole point was to get away from them, plus YOU gave me wrong info, YOU fix it. Nope. So I called Sprint CS directly. The CSR says, "Oh, you'll have to talk to the store, we can't do anything." Uhhh, lemme talk to a supervisor. "They can't do anything for you. Still want to talk to one?" YES. In the process of transfering to a supervisor...I get cut off. Joy. But, that actually worked out for the best. I called back immediately, got a different CSR. I told her I just got cut off while being transferred to a supervisor, she asked what the problem was. Her response was, "Oh, wow, that's not good. I've got a supervisor standing next to me, one sec." She put me on mute, and a minute later came back and said the $350 would be credited to my account. And then asked for the store's phone number and the sales person's name. It took a little, but I finally talked to the right person. Thanks Jill! __________________ 'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.' -TJ
	Submit to Quotes

11-21-2005, 08:27 PM	#15
Alex . Join Date: Feb 2005 Posts: 13,354	Not that they should have given you the wrong information but it is generally not a good idea to rely on Vendor B to tell you the truth about Vendor A when they're describing something that Vendor A will do to make it easier to switch to Vendor B. Glad you found someone who could work it out for you though.
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11-22-2005, 10:45 AM	#17
BarTopDancer Prepping... Join Date: Jan 2005 Location: Here, there, everywhere Posts: 11,405	You already know my feelings about Cingular... So I'll just say once you pay off Cingular keep that last statement for a very long time and watch your credit report to make sure they don't stick a negative on there. They have a history of sending people to collections after they buy themselves out. __________________ Spork is the new MacGyver Postcards From My Edge
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11-23-2005, 08:05 PM	#18
TigerLily Senior Member Join Date: Jul 2005 Location: Lancaster, CA Posts: 101	When a cingualr store tried to pull a fast one on me I called their customer service. the store was trying to say the free phone would cost $25.00. Customer service credit $60.00 on my bill. So, I went in and paid the $25.00, but came out ahead anyway... I've only had good experinces with cingular call centers. I will not go into any cingular store again. __________________ ]Sea World Pictures[/color] my yahoo blog
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11-24-2005, 01:49 AM	#19
CoasterMatt BRAAAAAAAINS! Join Date: Jan 2005 Location: One Step Beyond... Posts: 8,802	I've been without a cellphone for over a year now... what a wonderful year! __________________ Do you like my photography? Visit photosbymatt.tumblr.com to purchase prints!
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