AT&T/Cingular - a grievance

Chernabog · 02-04-2005, 12:03 AM

I have been having massive problems with Cingular as well, but my problems started right after the AT&T merger.

I wrote a letter describing the entire situation from my law office to the office of the president of Cingular (after going through the 611 customer service route)-- we will see where the fancy law office letterhead gets us eh?

Anyway, I will post the letter on here in full tomorrow when I'm at the office. I actually had a Cingular supervisor blatantly lie to me in order to get me off the phone and attempt to make someone at a Cingular store hear my problem.

Apparently the "good" Cingular customer service/phone service turned to **** when they merged with AT&T. One of those "we're so big that we don't give a rat's ass if you are our customer or not" deals. I am thinking Verizon is the way to go here as well.... anyone here use Verizon?

02-04-2005, 12:03 AM	#1
Chernabog Biophage Join Date: Jan 2005 Location: The Moon Posts: 2,679	I have been having massive problems with Cingular as well, but my problems started right after the AT&T merger. I wrote a letter describing the entire situation from my law office to the office of the president of Cingular (after going through the 611 customer service route)-- we will see where the fancy law office letterhead gets us eh? Anyway, I will post the letter on here in full tomorrow when I'm at the office. I actually had a Cingular supervisor blatantly lie to me in order to get me off the phone and attempt to make someone at a Cingular store hear my problem. Apparently the "good" Cingular customer service/phone service turned to **** when they merged with AT&T. One of those "we're so big that we don't give a rat's ass if you are our customer or not" deals. I am thinking Verizon is the way to go here as well.... anyone here use Verizon? __________________ And they say back then our universe Was a coal black egg Until the god inside Burst out and from its shattered shell He made what became the world we know ~ Bjork (Cosmogony) Last edited by Chernabog : 02-04-2005 at 12:17 AM.
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