Dear:

[wendybeth]

Originally Posted by Motorboat Cruiser

Dear BTD,

Thank you for your inquiry. We value your continued support.

We will be happy to help you with your problem. Many problems can be solved by simply rebooting your modem. Please try this first and see if it corrects your issue. Let us know if we can be of further assistance.

Sincerely,
Customer support

(You forgot to add "Should it be necessary for a repairman to call at your residence, we will schedule the visit for between the hours of 8-5 PM, sometime next autumn." )