How do you solve too many customer complaints? - Sprint "fires" bad customers - Page 2

Nephythys · 07-09-2007, 05:15 PM

Verizon? We love them. My son and I ordered his phone (new line on the family plan) and it had shipped in less than 2 hours. Arrived in less than 24- at our door by fed ex. Free shipping no less-

I had Cingular for ages- hated them. They screwed up my bill and account every which way they could- I was on the phone with them monthly for 6 months working it out (more than once a month, but not as many times as these people)-

Plus I get a spiffy corporate discount on Verizon- like 23%

(grrr- quick reply is broken)

Morrigoon · 07-09-2007, 05:32 PM

I've been happy with Verizon.

Cingular "we don't guarantee continuous service" / AT&T can shove it.

BarTopDancer · 07-09-2007, 05:42 PM

I've been very happy with T-Mobile. But I'll be switching to VZW after my contract is up because most of my friends are on VZW and I can get a cheaper plan thanks to their *in calling*.

Kevy Baby · 07-09-2007, 05:56 PM

One interesting thing about cell/mobile service providers: you are guaranteed that with ANY company, you will always be able to find someone who likes them and someone who doesn't. It is all about individual usage and experience. You will always find someone who says that for [insert service provider here], that their customer service sucks and someone who says their customer service is great.

Morrigoon · 07-09-2007, 05:59 PM

Yes, I daresay cell phone companies have become one of those universal conversation starters - appropriate for almost all crowds and sure to spur discussion. Like talking about one's health or the weather.

Well, except for the profanity that tends to pop up during cell discussions

Mousey Girl · 07-09-2007, 06:04 PM

I like Cingular, but that may change soon. I have to "suspend" one number (or change it and have an extra phone) and lower the monthly plan.

Betty · 07-09-2007, 06:04 PM

Actually - for Verizon I was speaking of their business line service which is seperate, I think, from Verizon Wireless.

wendybeth · 07-09-2007, 06:52 PM

Verizon landline is separate, but the business cell division is part of Verizon Wireless. If you have Verizon cell for your business and are having probs that your agent isn't handling, contact the district manager. I think Verizon cellular has a great customer service department, but I've heard the Verizon landline company can be a real PITA to deal with. Totally separate companies, though.

Chernabog · 07-09-2007, 07:21 PM

I've had a mostly great experience with Verizon.

I think the people in Cingular customer service need to be castrated and eaten slowly by rabid squirrels.

Alex · 07-09-2007, 07:21 PM

I've been with Sprint for about 4 years now and have no complaints at all. But then I am hardly a power user.

07-09-2007, 05:15 PM	#11
Nephythys Yeah, that's about it- Join Date: Jan 2005 Location: In a state of constant crap to get done Posts: 2,688	Verizon? We love them. My son and I ordered his phone (new line on the family plan) and it had shipped in less than 2 hours. Arrived in less than 24- at our door by fed ex. Free shipping no less- I had Cingular for ages- hated them. They screwed up my bill and account every which way they could- I was on the phone with them monthly for 6 months working it out (more than once a month, but not as many times as these people)- Plus I get a spiffy corporate discount on Verizon- like 23% (grrr- quick reply is broken)
	Submit to Quotes

07-09-2007, 05:32 PM	#12
Morrigoon I throw stones at houses Join Date: Jan 2005 Location: Location: Location Posts: 9,534	I've been happy with Verizon. Cingular "we don't guarantee continuous service" / AT&T can shove it. __________________ http://bash.org/?top "It is useless for sheep to pass a resolution in favor of vegetarianism while wolves remain of a different opinion." -- William Randolph Inge
	Submit to Quotes

07-09-2007, 05:42 PM	#13
BarTopDancer Prepping... Join Date: Jan 2005 Location: Here, there, everywhere Posts: 11,405	I've been very happy with T-Mobile. But I'll be switching to VZW after my contract is up because most of my friends are on VZW and I can get a cheaper plan thanks to their in calling. __________________ Spork is the new MacGyver Postcards From My Edge
	Submit to Quotes

07-09-2007, 05:56 PM	#14
Kevy Baby Chowder Head Join Date: Jan 2005 Location: Yes Posts: 18,500	One interesting thing about cell/mobile service providers: you are guaranteed that with ANY company, you will always be able to find someone who likes them and someone who doesn't. It is all about individual usage and experience. You will always find someone who says that for [insert service provider here], that their customer service sucks and someone who says their customer service is great. __________________ The thing about quotes on the internet is that you cannot verify their validity. - Abraham Lincoln
	Submit to Quotes

07-09-2007, 05:59 PM	#15
Morrigoon I throw stones at houses Join Date: Jan 2005 Location: Location: Location Posts: 9,534	Yes, I daresay cell phone companies have become one of those universal conversation starters - appropriate for almost all crowds and sure to spur discussion. Like talking about one's health or the weather. Well, except for the profanity that tends to pop up during cell discussions __________________ http://bash.org/?top "It is useless for sheep to pass a resolution in favor of vegetarianism while wolves remain of a different opinion." -- William Randolph Inge
	Submit to Quotes

07-09-2007, 06:04 PM	#16
Mousey Girl Just Me Join Date: Jan 2005 Location: In The Flagon With The Dragon Posts: 2,437	I like Cingular, but that may change soon. I have to "suspend" one number (or change it and have an extra phone) and lower the monthly plan.
	Submit to Quotes

07-09-2007, 06:04 PM	#17
Betty Kicking up my heels! Join Date: Jan 2005 Location: The Silver State Posts: 3,783	Actually - for Verizon I was speaking of their business line service which is seperate, I think, from Verizon Wireless. __________________ Nee Stell Thue
	Submit to Quotes

07-09-2007, 06:52 PM	#18
wendybeth Nevermind Join Date: Jan 2005 Posts: 7,847	Verizon landline is separate, but the business cell division is part of Verizon Wireless. If you have Verizon cell for your business and are having probs that your agent isn't handling, contact the district manager. I think Verizon cellular has a great customer service department, but I've heard the Verizon landline company can be a real PITA to deal with. Totally separate companies, though. __________________
	Submit to Quotes

07-09-2007, 07:21 PM	#19
Chernabog Biophage Join Date: Jan 2005 Location: The Moon Posts: 2,679	I've had a mostly great experience with Verizon. I think the people in Cingular customer service need to be castrated and eaten slowly by rabid squirrels. __________________ And they say back then our universe Was a coal black egg Until the god inside Burst out and from its shattered shell He made what became the world we know ~ Bjork (Cosmogony)
	Submit to Quotes

07-09-2007, 07:21 PM	#20
Alex . Join Date: Feb 2005 Posts: 13,354	I've been with Sprint for about 4 years now and have no complaints at all. But then I am hardly a power user.
	Submit to Quotes