How do you solve too many customer complaints? - Sprint "fires" bad customers - Page 4

lindyhop · 08-08-2007, 08:53 PM

I've fallen down the rabbit hole. Several posts up I described my frustration trying to get through to Sprint customer service to ask them to apply my payment to the correct account number. Well, I just got my two statements again and I still have a credit on the old account. I don't want to pay them more money on the new account. They already have my money.

So I called today and discovered that even though they sent me a statement showing the credit balance I was supposed to fax them proof of the payment a couple of weeks ago. I received a couple of text messages a few weeks ago from "unknown sender" requesting that information but I ignored them because it was ridiculous, I had already spoken to someone who saw the payment and said they would fix it. I'm sure that person doesn't work there anymore. They were probably terminated for attempting to fix a problem after just one call and no screaming.

So I have my e-mail from the bank stating that the payment referenced the right account number and a print-out of the payment itself and both my statements. I think I may fax this information to them hourly.

scaeagles · 08-08-2007, 08:57 PM

They show a credit but want proof of payment? That's insane. The credit IS proof of payment!

Morons.

€uroMeinke · 08-08-2007, 09:05 PM

Ask for proof of service

08-08-2007, 08:53 PM	#31
lindyhop Swing Swank Join Date: Jan 2005 Location: Long Beach Posts: 997	I've fallen down the rabbit hole. Several posts up I described my frustration trying to get through to Sprint customer service to ask them to apply my payment to the correct account number. Well, I just got my two statements again and I still have a credit on the old account. I don't want to pay them more money on the new account. They already have my money. So I called today and discovered that even though they sent me a statement showing the credit balance I was supposed to fax them proof of the payment a couple of weeks ago. I received a couple of text messages a few weeks ago from "unknown sender" requesting that information but I ignored them because it was ridiculous, I had already spoken to someone who saw the payment and said they would fix it. I'm sure that person doesn't work there anymore. They were probably terminated for attempting to fix a problem after just one call and no screaming. So I have my e-mail from the bank stating that the payment referenced the right account number and a print-out of the payment itself and both my statements. I think I may fax this information to them hourly. __________________ Hyperbole is the best thing ever!
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08-08-2007, 08:57 PM	#32
scaeagles I LIKE! Join Date: Jan 2005 Posts: 7,819	They show a credit but want proof of payment? That's insane. The credit IS proof of payment! Morons.
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08-08-2007, 09:05 PM	#33
€uroMeinke L'Hédoniste Join Date: Jan 2005 Location: A.S.C.O.T. Posts: 8,671	Ask for proof of service __________________ I would believe only in a God that knows how to Dance. Friedrich Nietzsche
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