This is a Family Hotel.....

[Not Afraid]

So, a friend of mine went to stay at the Grand Cal over the weekend. It was a celebratory event for him and his partner for the anniversary. The reservation was for a room with one king bed with a Downtown Disney view. He arrived at the hotel and discovered his room had 2 queens. He went to the front desk to see if he could get this changed.

He explained to the CM that it was their anniversary they were celebrating. The CM did a double take at the 2 men standing there. He then checked and said that there no Kings available. My friend said that that was what he had reserved and surely there must be something they could do. The CM replied. "well, this is a FAMILY hotel and most people want 2 queen beds". My friend replied "are you saying that because we don't fit your demographic we're not welcome in your hotel?"

Not the smartest thing for a CM to say and he certainly said it to the wrong person. My friend got 1/2 of his room comped, but I doubt he'll ever go back there.

[CoasterMatt]

WOOHOO!!

[Morrigoon]

I think the statement was meant to imply more than two in a room, not a gender-specific one. Poorly thought out, perhaps inappropriate and hurtful, but I wouldn't even rank this up there with the time a monorail CM called PurpleDove a "wheelchair".

[Cadaverous Pallor]

Originally Posted by Morrigoon

I think the statement was meant to imply more than two in a room, not a gender-specific one.

It wasn't more than two in the room. It was two.

That sucks.

[Prudence]

Originally Posted by Cadaverous Pallor

It wasn't more than two in the room. It was two.

That sucks.

I think she means that normally more than two people are in the room, so they have more 2Q rooms than 1K rooms. (Heck, I frankly prefer 2Q even with the just the two of us, as they're generally bigger and that means a whole extra surface to lounge on.)

I think that the 1K rooms are a request item, not a reserved item. You can request a king bed, but it's not guaranteed. If 5 parties request one, and there are four king bed rooms, and you show up last - no king for you. It does suck. I'm glad they're going non-smoking, because that was also a request and not a guarantee (although if you got a medical necessity notation it's more of a guarantee than otherwise.)

But, the CM was tactless, no doubt, in the way he expressed himself.

[SacTown Chronic]

One bed for <bleep> and one bed for sleeping. What's the problem?

[Gemini Cricket]

Originally Posted by SacTown Chronic

One bed for <bleep> and one bed for sleeping. What's the problem?

My ex and I arranged it that way often.

[Not Afraid]

Originally Posted by Prudence

I think that the 1K rooms are a request item, not a reserved item. You can request a king bed, but it's not guaranteed. If 5 parties request one, and there are four king bed rooms, and you show up last - no king for you. It does suck.

I'm sure a Travel CM can clear this up.....but, I made the initial phone call for him because he couldn't get a reservation on line. I called DT who recommended I call CRO - which I did. CRO checked on rooms and offered an AP discount room available on the concierge level with 2 queens for $500 and something OR a non-AP King room with a DTD view for $300 and change (non concierge). I hooked him up with the King option then he confirmed the reservation after me and gave him the CC info.

The bed choice was a big factor in the reservation process.

[€uroMeinke]

Originally Posted by Morrigoon

I think the statement was meant to imply more than two in a room, not a gender-specific one. Poorly thought out, perhaps inappropriate and hurtful, but I wouldn't even rank this up there with the time a monorail CM called PurpleDove a "wheelchair".

I think you're probably right, but that same thought could have been expressed so much better. The word "family" was unnecessary and has unfortunately been appropriated by those who would discriminate against such a couple standing behind such terms as "family Values."

I think they also missed a chance to make it up by just comping half the room - they could have just as easily provided some pluses to make for a more romantic stay (flowers, bottle of champagne, breakfast in bed, etc.) which would have at least being a step to undo a possibly false impression.

[Morrigoon]

Originally Posted by €uroMeinke

I think you're probably right, but that same thought could have been expressed so much better. The word "family" was unnecessary and has unfortunately been appropriated by those who would discriminate against such a couple standing behind such terms as "family Values."

Agreed, it was poorly expressed. Yes, it's a family hotel, meaning a high probability of more than 2 persons per room. But as you point out, the impression it gives, whether intended or not, is one of being exclusive to breeders.