This is a Family Hotel.....

[Strangler Lewis]

Originally Posted by blueerica

For me, it helps remind me that it's a show and they're playing a part. While to some that may speak of unity and perfection, I know that they're doing it all as part of the show, and I'm okay with that. I'm there for the show. (even at the front desk)

I've never been, so clearly I still need help here. What is "showy" about the performances of front desk CM, valet CM and housekeeper CM? What are their roles other than ensuring you have a pleasant stay?