SHUT UP and enjoy the Park

[innerSpaceman]

So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing.


And Mr. Cricket already nailed your houseguest analogy. Disney charges extreme amounts of money to be their "guest," so taking away a guest's ability to submit a written comment about their experience is beyond rude.


You may not expect a written comment from your houseguests, but would a thank you card be unheard of? If they dared to write that your recipe for ghoulish goulash were too spicy, would you send it back unread?



And yes, Alex, I pity the poor City Hall CM who's going to listen to me vent EVERY SINGLE TIME I'M AT THE PARK until this policy is reversed.


Fortunately for them, that won't be often.

[Ghoulish Delight]

Originally Posted by innerSpaceman

So tell me, Mr. Delight ... what's the current system, and how does it not involve City Hall?. In fact, now it exclusively involves City Hall. That's the ONLY place you can register a comment of any kind ... you just can't do it in writing.

I'm [ETA: NOT] trying to say they've come up with a good solution. But at least now the managers whose job it was to evaluate CM performance will no longer have to be burdened with sorting through countless useless pieces of paper, filing them all away to do absolutely nothing with. It's a waste of time and effort that met absolutely no one's needs.

Whether the need has been addressed with any new system is a separate question. But I don't see how the guests are in any worse of a position now. Before they could write a complaint and have it ignored. Now they can say a complaint and have it ignored. Big loss.

As for there being no outlet anymore, I am skeptical of the description of how snail mail will be handled. If there is a legitimate issue in a letter, they'll be idiots not to address it. Miceage is still down so I can't read the article, but I'm guessing there's a bit of hyperbole involved here.

[Not Afraid]

I know! I think Disney should just read the myriad of complaints that are written on MiceChat and use that for their complaint system.

Oh wait.

[innerSpaceman]

Heheh, but they do that already.


In fact, that's brilliant. We'll just post all complaints on micechat. Disney's prying eyes are all over it!

[innerSpaceman]

Yes, but I'm one of the people who abused the system!!!



Seriously, I used to write letters of complaint or commendation to Disneyland Guest Relations, but tired of the form letters I got in return.

I stopped doing that about 15 years ago.


But two or three times in those last 15 years, I wanted to register a complaint. And I hoped someone would read it. Sure, it probably went nowhere ... but putting it in writing allowed me the ILLUSION it was going somewhere. A verbal complaint allows me no such illusion ... and it's why I insisted, over the usual deflections, on writing a complaint.


There were also 8-10 times I wrote a CM compliment, and 1 or 2 times something was so messed up I wrote a CM complaint. I think those are particularly important.

Yes, I understand it's their company and they can do as they please. I'm just saying I think their decision sucks. It's bad guest psychology at the very least ... and the less Disney recognizes the importance of guest psychology, the more PresslerHarrisized the place gets.



Yes, it must be tough handing the barrage of written junk from paying customers. Perhaps they can hire some people to handle that, perhaps by raising daily ticket prices the few more dollars to THREE FIGURES.

[Isaac]

Originally Posted by innerSpaceman

Yes, but I'm one of the people who abused the system!!!

Seriously, I used to write letters of complaint or commendation to Disneyland Guest Relations, but tired of the form letters I got in return.

I stopped doing that about 15 years ago.


But two or three times in those last 15 years, I wanted to register a complaint. And I hoped someone would read it. Sure, it probably went nowhere ... but putting it in writing allowed me the ILLUSION it was going somewhere. A verbal complaint allows me no such illusion ... and it's why I insisted, over the usual deflections, on writing a complaint.


There were also 8-10 times I wrote a CM compliment, and 1 or 2 times something was so messed up I wrote a CM complaint. I think those are particularly important.

Yes, I understand it's their company and they can do as they please. I'm just saying I think their decision sucks. It's bad guest psychology at the very least ... and the less Disney recognizes the importance of guest psychology, the more PresslerHarrisized the place gets.


Yes, it must be tough handing the barrage of written junk from paying customers. Perhaps they can hire some people to handle that, perhaps by raising daily ticket prices the few more dollars to THREE FIGURES.

LOL!

If you've abused the system & haven't used it for years then I think you're getting a little too worked up about this.

As we've already stated, there are still ways to file a complaint. You can tell the CMs @ City Hall or send an email via Disneyland.com. If you still prefer the old method of putting pen to paper, just write them a personal letter & mail it to them. Just cause Disney is no longer providing you w/ the pen & paper doesn't mean you can't write to them.

Don't get upset; get creative

I think this decision probably had to do with the more ridiculous complaints. Some people go to City Hall to complain about stupid things like 'why doesn't Disney sell Diet Sprite', 'why isn't there a Starbucks in Disneyland' and 'I can't wait 15 minutes for the monorail'. Eliminating the written form cuts down on the number of records of stupid complaints, and speeds up the process of dealing w/ the complaints. It makes sense.

[Moonliner]

I would seem to place a lot of power in the hands of the City Hall CM's.

An attractions CM accidently bumps one in the lunch line and the next thing you know a family of four from Boise has reported that the attractions CM leered at their pre-teen daughter.

[Not Afraid]

I guess Disney popped the bubble of illusion.

[innerSpaceman]

Yes, the same bubble that Jiminy Cricket pops under the sea ... only to find out he's still underwater.

[Alex]

At minimum they should place a keyboard under the counter so that CMs can be typing in the complaint given verbally by the customer. It need never be mentioned that the keyboard isn't connected to anything.