SHUT UP and enjoy the Park

[innerSpaceman]

Yes, but I'm one of the people who abused the system!!!



Seriously, I used to write letters of complaint or commendation to Disneyland Guest Relations, but tired of the form letters I got in return.

I stopped doing that about 15 years ago.


But two or three times in those last 15 years, I wanted to register a complaint. And I hoped someone would read it. Sure, it probably went nowhere ... but putting it in writing allowed me the ILLUSION it was going somewhere. A verbal complaint allows me no such illusion ... and it's why I insisted, over the usual deflections, on writing a complaint.


There were also 8-10 times I wrote a CM compliment, and 1 or 2 times something was so messed up I wrote a CM complaint. I think those are particularly important.

Yes, I understand it's their company and they can do as they please. I'm just saying I think their decision sucks. It's bad guest psychology at the very least ... and the less Disney recognizes the importance of guest psychology, the more PresslerHarrisized the place gets.



Yes, it must be tough handing the barrage of written junk from paying customers. Perhaps they can hire some people to handle that, perhaps by raising daily ticket prices the few more dollars to THREE FIGURES.

[Isaac]

Originally Posted by innerSpaceman

Yes, but I'm one of the people who abused the system!!!

Seriously, I used to write letters of complaint or commendation to Disneyland Guest Relations, but tired of the form letters I got in return.

I stopped doing that about 15 years ago.


But two or three times in those last 15 years, I wanted to register a complaint. And I hoped someone would read it. Sure, it probably went nowhere ... but putting it in writing allowed me the ILLUSION it was going somewhere. A verbal complaint allows me no such illusion ... and it's why I insisted, over the usual deflections, on writing a complaint.


There were also 8-10 times I wrote a CM compliment, and 1 or 2 times something was so messed up I wrote a CM complaint. I think those are particularly important.

Yes, I understand it's their company and they can do as they please. I'm just saying I think their decision sucks. It's bad guest psychology at the very least ... and the less Disney recognizes the importance of guest psychology, the more PresslerHarrisized the place gets.


Yes, it must be tough handing the barrage of written junk from paying customers. Perhaps they can hire some people to handle that, perhaps by raising daily ticket prices the few more dollars to THREE FIGURES.

LOL!

If you've abused the system & haven't used it for years then I think you're getting a little too worked up about this.

As we've already stated, there are still ways to file a complaint. You can tell the CMs @ City Hall or send an email via Disneyland.com. If you still prefer the old method of putting pen to paper, just write them a personal letter & mail it to them. Just cause Disney is no longer providing you w/ the pen & paper doesn't mean you can't write to them.

Don't get upset; get creative

I think this decision probably had to do with the more ridiculous complaints. Some people go to City Hall to complain about stupid things like 'why doesn't Disney sell Diet Sprite', 'why isn't there a Starbucks in Disneyland' and 'I can't wait 15 minutes for the monorail'. Eliminating the written form cuts down on the number of records of stupid complaints, and speeds up the process of dealing w/ the complaints. It makes sense.

[Moonliner]

I would seem to place a lot of power in the hands of the City Hall CM's.

An attractions CM accidently bumps one in the lunch line and the next thing you know a family of four from Boise has reported that the attractions CM leered at their pre-teen daughter.