SHUT UP and enjoy the Park

[innerSpaceman]

The thing is ... the reasoning behind this is not to be rid of the admittedly absurd ton of STUPID complaints ... but to avoid trouble with lawsuits from suggestions that were so in synch with Disney's concept of good ideas that they were actually implemented.


I understand the analogy, then, to rejecting unsolicited scripts. But a simple disclaimer on the comment forms would accomplish just as much, without what I consider a guest relations nightmare of insisting a guest's verbal comment will somehow get to the right party to address or consider their concern.

The problem with a disclaimer, of course, is that it doesn't prevent lawsuits from being filed. Those suits can be gotten rid of quickly enough ... but not without paying lawyers to do it. I guess Disney feels that no written comment means less people will feel confident enough to file a suit absent the "evidence" of the "consulting" work they did for Disney when they suggested less salty popcorn.


But it's throwing out the baby with the bath water, imo. Returning mail sent to corporate headquarters if they so much as mention a Disney resort visit is disgusting. Most of the feedback may be garbage ... but to have a theme park and resort company whose policy is to refuse all written comment from paying customers seems pretty antithetical to the Disney (as in Walt) and Disney (as in land) philosopy of guest relations.