Feeling Wooooooozy (just spent bucks on TV) - Page 6

mousepod · 07-10-2007, 09:00 AM

Quote:

Originally Posted by innerSpaceman

Start Over - with a reputable electronics company.

If you take iSm's advice, I will give a big recommendation for onecall.

I've used them for much of my gadgetry over the years, including two big-screen TVs. They're knowledgeable, they'll pricematch, the shipping is reasonable.

I think the parent store, Huppin's, is in wendybeth's neck of the woods.

wendybeth · 07-10-2007, 09:04 AM

They are, MP. I agree with iSm- but I also think you should document all the way and send it to corporate. Let them know how their stores operate- might not accomplish anything, or it might result in a few heads rolling.

Ghoulish Delight · 07-10-2007, 09:04 AM

Though we haven't had to rely on their customer service as everything's been fine with our TV, www.buydig.com worked out great for us.

Kevy Baby · 07-10-2007, 09:35 AM

And if you prefer a local brick and mortar store, we were very happy with Ken Cranes. We purchased late Saturday night (the paperwork was completed after they had closed at 9:00) and they delivered the next day.

Chernabog · 07-10-2007, 11:07 AM

Update to the saga (as I am now on hold with Circuit City, again).

I call the Warehouse in California (finally, non-Indians!!!). Talk to 2 people there. Unlike what the delivery department said, they are NOT authorized to do the exchange since they're a third party warehouse. They can pull up my information, but they cannot do the exchange. They say to call a store manager, even though I purchased it online, that the store can help me. Or I can call 1-800-THE-CITY ... which is the number to Indian Customer Service.
The lady at the warehouse is totally sympathetic (because she is not a Circuit City employee). Incidentally, she said that Indian Customer Service has no idea what it is doing, and they COULD HAVE CALLED THE WAREHOUSE to tell them to turn around and pick up the defective TV.... but they didn't. So we were lied to from day 1.

I call a local store. They cannot authorize the warehouse to do an exchange since I purchased it online. I need to call... INDIAN CUSTOMER SERVICE!

Which is where I was on day 1, five minutes after the TV was delivered.

I call Indian Customer Service. they say I need to talk to the delivery department -- the place where I've talked to literally 5 different people. Obviously I am going in circles here. Nobody can do an exchange. Nobody can authorize the warehouse to do this. I hate talking to people in India.

I'm at a point here (still on hold) where if this lady cannot tell me "we will do an exchange on such-and-such date" that I will buy a TV from OneCall, and when that TV comes, take the old TV and drop it off at the closest Circuit City.

Ghoulish Delight · 07-10-2007, 11:09 AM

I'd be tempted to reverse the credit card charge and if CC wants it back, they can come by and get it themdamnselves.

Moonliner · 07-10-2007, 11:31 AM

Check out:

Link 1

Link 2

Link 3

I hope one of those helps.

Chernabog · 07-10-2007, 11:33 AM

Quote:

Originally Posted by mousepod

If you take iSm's advice, I will give a big recommendation for onecall.

Have you ever had a problem with them that they resolved?

I'm just wondering what would happen if I had this same problem with OneCall, i.e. something is wrong with the TV?

Update: Circuit City may actually do what I want here. After another 42 minute phone call (and counting). I'm still on hold for about the 4th time.

So that's a total of approximately 5 hours of yelling at people, being on hold, etc. etc. etc. and OVER THIRTEEN PEOPLE I've spoken with to get to this point. So I've been gangraped by Circuit City.... but perhaps they'll give me a reacharound in the end.... /sigh

innerSpaceman · 07-10-2007, 11:39 AM

Just a proviso ... you cannot have your credit company reverse the charge while you are still in possession of the TV. (that would be, ya know, fraud.)

Chernabog · 07-10-2007, 11:46 AM

Yes folks, the saga gets even better.

Now I am on hold (53 minute call!) with the customer service "escalation" department -- the person whom I was last talking to, I got as far as giving her dates for the exchange (yay!)

Then she says that the person that she was talking to in the delivery department is no longer picking up, and she would have to transfer me to the "escalation" part of customer service. So after another hold, I had to explain THE ENTIRE PROBLEM AGAIN with a person in the "escalation" department, and now I am on hold again.

$hit! I was so close! /cry /cry /cry

07-10-2007, 09:04 AM	#52
wendybeth Nevermind Join Date: Jan 2005 Posts: 7,847	They are, MP. I agree with iSm- but I also think you should document all the way and send it to corporate. Let them know how their stores operate- might not accomplish anything, or it might result in a few heads rolling. __________________
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07-10-2007, 09:04 AM	#53
Ghoulish Delight I Floop the Pig Join Date: Jan 2005 Location: Alternative Swankstyle Posts: 19,348	Though we haven't had to rely on their customer service as everything's been fine with our TV, www.buydig.com worked out great for us. __________________ 'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.' -TJ
	Submit to Quotes

07-10-2007, 09:35 AM	#54
Kevy Baby Chowder Head Join Date: Jan 2005 Location: Yes Posts: 18,500	And if you prefer a local brick and mortar store, we were very happy with Ken Cranes. We purchased late Saturday night (the paperwork was completed after they had closed at 9:00) and they delivered the next day. __________________ The thing about quotes on the internet is that you cannot verify their validity. - Abraham Lincoln
	Submit to Quotes

07-10-2007, 11:07 AM	#55
Chernabog Biophage Join Date: Jan 2005 Location: The Moon Posts: 2,679	Update to the saga (as I am now on hold with Circuit City, again). I call the Warehouse in California (finally, non-Indians!!!). Talk to 2 people there. Unlike what the delivery department said, they are NOT authorized to do the exchange since they're a third party warehouse. They can pull up my information, but they cannot do the exchange. They say to call a store manager, even though I purchased it online, that the store can help me. Or I can call 1-800-THE-CITY ... which is the number to Indian Customer Service. The lady at the warehouse is totally sympathetic (because she is not a Circuit City employee). Incidentally, she said that Indian Customer Service has no idea what it is doing, and they COULD HAVE CALLED THE WAREHOUSE to tell them to turn around and pick up the defective TV.... but they didn't. So we were lied to from day 1. I call a local store. They cannot authorize the warehouse to do an exchange since I purchased it online. I need to call... INDIAN CUSTOMER SERVICE! Which is where I was on day 1, five minutes after the TV was delivered. I call Indian Customer Service. they say I need to talk to the delivery department -- the place where I've talked to literally 5 different people. Obviously I am going in circles here. Nobody can do an exchange. Nobody can authorize the warehouse to do this. I hate talking to people in India. I'm at a point here (still on hold) where if this lady cannot tell me "we will do an exchange on such-and-such date" that I will buy a TV from OneCall, and when that TV comes, take the old TV and drop it off at the closest Circuit City. __________________ And they say back then our universe Was a coal black egg Until the god inside Burst out and from its shattered shell He made what became the world we know ~ Bjork (Cosmogony)
	Submit to Quotes

07-10-2007, 11:09 AM	#56
Ghoulish Delight I Floop the Pig Join Date: Jan 2005 Location: Alternative Swankstyle Posts: 19,348	I'd be tempted to reverse the credit card charge and if CC wants it back, they can come by and get it themdamnselves. __________________ 'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.' -TJ
	Submit to Quotes

07-10-2007, 11:31 AM	#57
Moonliner 8/30/14 - Disneyland -10k or Bust. Join Date: Jan 2005 Posts: 9,022	Check out: Link 1 Link 2 Link 3 I hope one of those helps.
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07-10-2007, 11:39 AM	#59
innerSpaceman Kink of Swank Join Date: Jan 2005 Location: Inner Space Posts: 13,075	Just a proviso ... you cannot have your credit company reverse the charge while you are still in possession of the TV. (that would be, ya know, fraud.)
	Submit to Quotes

07-10-2007, 11:46 AM	#60
Chernabog Biophage Join Date: Jan 2005 Location: The Moon Posts: 2,679	Yes folks, the saga gets even better. Now I am on hold (53 minute call!) with the customer service "escalation" department -- the person whom I was last talking to, I got as far as giving her dates for the exchange (yay!) Then she says that the person that she was talking to in the delivery department is no longer picking up, and she would have to transfer me to the "escalation" part of customer service. So after another hold, I had to explain THE ENTIRE PROBLEM AGAIN with a person in the "escalation" department, and now I am on hold again. $hit! I was so close! /cry /cry /cry __________________ And they say back then our universe Was a coal black egg Until the god inside Burst out and from its shattered shell He made what became the world we know ~ Bjork (Cosmogony)
	Submit to Quotes