€uromeinke, FEJ. and Ghoulish Delight RULE!!! NA abides.
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€uromeinke, FEJ. and Ghoulish Delight RULE!!! NA abides. |
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08-06-2008, 01:57 PM
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#1 | |
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8/30/14 - Disneyland -10k or Bust.
Join Date: Jan 2005
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08-06-2008, 03:57 PM
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#2 | |
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Chowder Head
Join Date: Jan 2005
Location: Yes
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08-06-2008, 04:03 PM
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#3 | |
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08-06-2008, 02:12 PM
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#4 |
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Oh, I'm sorry, I thought you knew. It is mud. But I sent the email before I read your response in the other thread.
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08-06-2008, 02:13 PM
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#5 | |
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8/30/14 - Disneyland -10k or Bust.
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08-06-2008, 03:16 PM
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#6 |
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Worn Romantic
Join Date: Feb 2006
Location: Long Beach California
Posts: 8,435
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I predict this will be a PR disaster for the company.
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08-06-2008, 03:38 PM
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#7 |
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I Floop the Pig
Join Date: Jan 2005
Location: Alternative Swankstyle
Posts: 19,348
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Which is why I am HIGHLY skeptical of this accounting of the new procedure. It seems ludicrous, and likely is. I'm willing to bet it's either hyperbole or a bad game of telephone.
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08-06-2008, 04:30 PM
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#8 |
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Kink of Swank
Join Date: Jan 2005
Location: Inner Space
Posts: 13,075
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If Al hadn't been right 98% of the time, I would dismiss this as pure hogwash ... that's how absurdly bad PR it is.
But, because of the source's record, I give it high credence. That's NOT to say the policy won't change before implemented, and that's precisely the point - I daresay - of Al publishing it. Let's write in right now, while we still can. Heheh, we don't even have to mention a Disney resort if we want to complain about this policy. |
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08-07-2008, 07:17 AM
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ohhhh baby
Join Date: Jan 2005
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Seriously, the whole point of this is to not get feedback. They don't want it anymore. So why would they care about your complaint about the new policy?
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08-07-2008, 09:13 AM
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#10 | |
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.
Join Date: Feb 2005
Posts: 13,354
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But this policy doesn't do ANYTHING to reduce the feedback. People are still going to go to City Hall and complain. It is just that now the CMs there won't be able to pass the buck. This won't do anything to stop the "oh noes, it rained for 20 minutes, I want my money back complaints." Things where the customer is expecting immediate recourse. So, it seems to me, all this policy does it take some fraction of those ephemeral comments where the CMs could pass it off with a "thanks for your input, it'll be reviewed" into situations where some form of immediate response is expected since no other kind can be offered. An interaction of "I have stood here and listened to you speak, now leave" is one that tends to inflame emotions in customers rather than diffusing them. Now, if Disney had done something to reduce the number of complaints coming in I might understand the change. This just looks like changing the number of complaints listened to while angering the complainers further. |
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