This is a Family Hotel.....

[Prudence]

Originally Posted by Cadaverous Pallor

It wasn't more than two in the room. It was two.

That sucks.

I think she means that normally more than two people are in the room, so they have more 2Q rooms than 1K rooms. (Heck, I frankly prefer 2Q even with the just the two of us, as they're generally bigger and that means a whole extra surface to lounge on.)

I think that the 1K rooms are a request item, not a reserved item. You can request a king bed, but it's not guaranteed. If 5 parties request one, and there are four king bed rooms, and you show up last - no king for you. It does suck. I'm glad they're going non-smoking, because that was also a request and not a guarantee (although if you got a medical necessity notation it's more of a guarantee than otherwise.)

But, the CM was tactless, no doubt, in the way he expressed himself.