This is a Family Hotel.....

[MouseWife]

Well....having booked a lot of rooms, it is something you have to reserve, they give you a choice and the cost depends on what you get.

I don't think it is a 'family hotel'. It is freakin' expensive. It is more for the couple to be able to afford, to enjoy. The rooms aren't too big so most of the playing, well, does go on in the beds. A king is great but the doubles work out {as GC has stated...how do they not get this???}

It was a rude comment, it was a stupid comment. And it isn't a family hotel. Just because it has a pool that is fun? Nope.

I am sorry that anyone has to go through such an experience.

Reminds me of going to a hotel with the Hubster before we were married....we were so worrried, I waited in the car....

Aw heck, I still get embarrassed when it is just he and I.... 'Why are you up here in the mountains when there isn't anything for miles around?? Hmm?' I'ts a getaway....

[Mary Blairiffic]

Wow -- so sorry you had to expereince that. I think a well-placed letter would be a good thing. I'm surprised this hapepned, in lieu of the fact that it's pretty well-known that there are Gay Days at the parks and didn't Disney just allow same sex couples to be able to purchase the Fantasy Weddings at the parks? Sounds like this particular CM needs to get with the program.

[Ghoulish Delight]

Originally Posted by MouseWife

It was a rude comment, it was a stupid comment. And it isn't a family hotel. Just because it has a pool that is fun? Nope.

If 75% of their guests are families with more than 2 people occupying a room, then it certainly is a family hotel. And if that's the case, they certainly would have proportionately fewer rooms with 1 king bed as that's not what the bulk of their guests want.

Without being there, I can't judge either way the CM's intent with the word "family". I think it's jumping to quite a conclusion when there is a perfectly reasonable use of that that phrasing.

That being said, to me the real mistake is that this person was coming up with excuses instead of trying to make things right. The response should have been, "Let me see what I can do to make this a good stay for you." It should never be, "Oh well, that's the way it is, nothing I can do." Particular choice of words aside, it was bad customer service.

[MouseWife]

Originally Posted by Ghoulish Delight

If 75% of their guests are families with more than 2 people occupying a room, then it certainly is a family hotel. And if that's the case, they certainly would have proportionately fewer rooms with 1 king bed as that's not what the bulk of their guests want.

Most hotel rooms do have double beds, regardless if they are for family or not. Couples travel together, older families. Groups of people. To help share the cost.

I am taking the comment of 'families' to mean, people with children. See, infliction is a big thing! I took it this way. I don't see the hotel as being a primarily kid friendly place.

But, the comment about how it should not have been said at all is the point. A simple 'Let me see what I can do....' is all that was needed. And, to try and make it right. Some of the desk clerks there that I've dealt with have a lot of attitude, like they are holding the keys to Oz or something.

And, Morri is probably right about the training, watching a video isn't enough. If they even watch.