This is a Family Hotel.....

[blueerica]

There really isn't much to say about it. The CM's choice in words borders on appalling, but I do agree that they probably have more rooms that are 2Q than are 1K, and that's what was meant. It's awful that such a confusion over reservations would have happened in the first place, let alone any other insults, intentional or not.

I think that it doesn't matter what gender and how many. Family is family, and should you be coupled, kids or not, it's a family by choice. So... yeah...

Perhaps a well thought-out letter might do well. Clearly, what they wanted was a special time together, and a 50% comp doesn't make that happen. They probably could have gotten a lot more favor with even less of a discount on the rooms, but with perks along the lines of what Euro was mentioning, such as flowers, breakfast in bed, champagne... or something else.