This is a Family Hotel.....

[blueerica]

True, it should never have been about what kind of hotel it was - except that they're a hotel that wants to have their customers happy.

"Let's see what we can do for you" is far better than "This is XYZ kind of hotel." Saying it in any way, or any inflection... hell, you could put ANY word in there... and all it does is say that the person being talked to doesn't fit that description. After all, if they did, would this be a problem? At least that's what I perceive as the thought behind someone who would approach any problem by making the customer feel like they didn't understand something. Chances are, the cast member was opening his or her mouth and not even thinking it... possibly even thinking he was making the situation better, when all he was doing was wasting time.

And from any stand point it clearly doesn't solve any problems. It was unnecessary filler.